Privacy Policy

1.1 Information You Provide

When you submit our contact form or request a product demo, we collect: your full name, business email address, phone number, company name, product of interest, and message content. This information is used solely to respond to your enquiry and provide you with relevant product information.

1.2 Information Collected Automatically

When you visit our website (with your consent), we collect: your IP address, browser type and version, operating system, device type (desktop/mobile/tablet), pages visited and time spent, referring website or source, and UTM campaign parameters if you arrive via a marketing link. We use IP-based geolocation (via ip-api.com) to determine your approximate country and city — this is used only for analytics aggregation and is not stored at individual level beyond 30 days.

1.3 Cookies and Local Storage

We use browser localStorage to store your cookie consent preference and session state. We do not use third-party advertising cookies or cross-site tracking cookies. Analytics data is collected only after you accept cookies via our consent banner.

2.1 Contact Form Submissions

Your contact details are used to: respond to your enquiry, schedule product demonstrations, send relevant product information, and follow up on your requirements. We do not add you to marketing lists without explicit consent. You may opt out of follow-up communications at any time by emailing privacy@netlumentech.com.

2.2 Analytics Data

Aggregated, anonymised analytics data helps us understand how our website is used, which pages are most valuable, and how to improve our user experience. We do not sell, rent, or share analytics data with third parties for advertising purposes.

2.3 Legal Basis (for EEA/UK visitors)

For visitors from the European Economic Area or United Kingdom, our legal basis for processing contact form data is legitimate interest (responding to business enquiries). Analytics data is processed based on your consent, which you may withdraw at any time.

3.1 Service Providers

We share data only with service providers necessary to operate our business: our SMTP email provider (to deliver your enquiry to our team), our cloud hosting provider (to serve this website), and our CRM system (to manage follow-up). All service providers are contractually bound to handle data securely and not use it for their own purposes.

3.2 No Sale of Personal Data

We do not sell, trade, or rent your personal information to any third party. We do not use your data for behavioural advertising or share it with data brokers.

3.3 Legal Disclosures

We may disclose personal information if required by law, court order, or government authority, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

4.1 Security Measures

We implement industry-standard security measures including TLS/HTTPS encryption for all data in transit, access controls limiting data access to authorised personnel, regular security reviews, and rate limiting and bot protection on our contact form.

4.2 Retention Periods

Contact form submissions are retained for up to 3 years for business follow-up purposes, after which they are permanently deleted. Anonymous analytics data (page views, device/country aggregates) is retained for 12 months. Cookie consent preferences are stored locally in your browser and are not sent to our servers.

5.1 Under Indian Law (DPDP Act, 2023)

Under the Digital Personal Data Protection Act, 2023, you have the right to: access a summary of your personal data we hold, correct inaccurate personal data, request erasure of your personal data (subject to legal obligations), and nominate a person to exercise your rights on your behalf in the event of your death or incapacity.

5.2 For EEA/UK Residents (GDPR)

You additionally have the right to: data portability (receive your data in a structured, machine-readable format), restrict processing, object to processing, and lodge a complaint with your local supervisory authority.

5.3 Exercising Your Rights

To exercise any of these rights, email us at privacy@netlumentech.com with the subject "Privacy Request". We will respond within 30 days. We may need to verify your identity before processing requests.

6.1 Strictly Necessary

Session cookies required for the admin panel to function. These are not set for regular website visitors.

6.2 Analytics (Opt-in)

With your consent, we collect anonymised analytics data (page path, device type, country, referrer). No personally identifiable information is included. You may withdraw consent at any time by clearing your browser's localStorage for this domain.

6.3 Managing Cookies

Our cookie consent banner appears on your first visit. You may accept or decline analytics tracking. Declining does not affect your ability to use any part of this website.

Our website and services are intended for business use by adults (18 years and over). We do not knowingly collect personal information from anyone under 18 years of age. If you believe we have inadvertently collected such information, please contact us immediately at privacy@netlumentech.com.

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The "Last Updated" date at the top of this page will reflect any revisions. We encourage you to review this policy periodically. Continued use of our website after changes constitutes acceptance of the updated policy.

For any privacy-related questions, requests, or concerns, please contact our Data Protection Officer: NetLumen Technologies LLP Attn: Privacy / DPO Bangalore, Karnataka, India Email: privacy@netlumentech.com Website: https://www.netlumentech.com/contact