Solutions
Communication solutions for sales, support and operations
Pick the problem you are solving. Each solution explains how it works and which NetLumen products deliver it.
By capability
WhatsApp chatbot for business
Build a WhatsApp chatbot for customer support, lead generation and bookings without code. Visual flow builder, agent handoff and CRM sync on the WhatsApp Business API.
WhatsApp marketing software for broadcast campaigns
WhatsApp marketing software for broadcast campaigns: send approved template messages to opted-in customers, manage templates, track results and follow up in a shared inbox.
Predictive dialer software for call centers
Predictive dialer software that calls ahead of free agents so they move from one live conversation to the next. DNC management, call recording, live monitoring and CRM integration.
Auto dialer software for sales and outreach teams
Auto dialer software that dials your list automatically and connects agents to answered calls. Progressive, predictive and preview modes, agent scripting, recording and CRM sync.
Call center software for inbound and outbound teams
Call center software from NetLumen: outbound dialer, IP PBX with IVR and ACD call queues, call recording, live monitoring, AI quality analytics, voicebots and CRM integration.
AI voice agent for inbound and outbound calls
An AI voice agent that answers and places phone calls: natural-language understanding, intent recognition, Kannada, Hindi and English, CRM integration and live-agent fallback.
IVR system for business calls
IVR system for business: design call menus with the CorePBX IVR designer, route callers through queues and hunt groups, or replace keypad menus with a conversational AI voicebot.
Cloud telephony for business
Cloud telephony for business with NetLumen CorePBX: a cloud-hosted IP PBX with SIP trunking, IVR, call queues, voicemail to email and conferencing for offices and remote teams.
Conversational AI for voice and WhatsApp
Conversational AI for customer communication: an AI voicebot for phone calls and a no-code WhatsApp chatbot, with intent recognition, multilingual support and human handoff.
Missed call service for business
Missed call service for business: customers give a missed call to your number, the call is logged without being answered, and your team or dialer follows up. Included in CorePBX and DialX.
By use case
IP PBX for hotels and resorts
An IP PBX for hotels that gives every room and department an extension, routes guest calls to the right desk and adds paging for public areas.
Phone system for remote and hybrid teams
A phone system for remote teams that keeps one company number, routes calls to people working from home and sends voicemail to their email.
Multi-branch phone system for multiple offices
A multi-branch phone system that puts every office on one IP PBX, with a shared extension plan, central call routing and central monitoring.
Dialer for collections teams
A dialer for collections teams that works through account lists automatically, guides agents with scripts and records every call for review.
Outbound sales dialer for telecalling teams
An outbound sales dialer that calls through your lead list, gives agents a script and records each outcome and follow-up in the sales pipeline.
Automated appointment reminder calls
Automated appointment reminder calls that tell people when they are due, let them confirm on the keypad and pass rescheduling to a voicebot or an agent.
WhatsApp for customer support teams
WhatsApp for customer support with a shared team inbox, a chatbot for routine questions, handoff to live agents and the chat history kept in your CRM.
WhatsApp order notifications and updates
Send WhatsApp order notifications such as confirmations, dispatch and delivery updates using approved templates, with replies handled in one dashboard.
WhatsApp appointment booking for your business
Let customers book appointments on WhatsApp. A no-code booking bot collects the details, and your staff take over the chat when a request needs them.
AI appointment scheduling by phone call
AI appointment scheduling by phone. A voicebot answers and places booking calls in Kannada, Hindi or English and passes callers to staff when needed.
AI lead qualification calls for new enquiries
AI lead qualification by phone. A voicebot calls new enquiries, asks your qualifying questions and passes interested buyers to your sales team.
Call center QA automation and call scoring
Call center QA automation that scores recorded calls against your own scorecard, so auditors spend their time on the calls that need attention.
Call center compliance monitoring for agent calls
Call center compliance monitoring that flags calls where a required disclosure seems missing or a risky phrase was used, ready for your team to review.
PA system for schools and college campuses
An IP-based PA system for schools and colleges. Announce to one block or the whole campus, schedule routine notices and manage it all from the office.
Factory PA system for shop floor announcements
A factory PA system with zone-wise paging. Reach one bay or the whole plant, schedule shift announcements and give urgent messages priority.
Emergency alert calls and mass notification
Emergency alert calls to a whole contact list at once, with retries and delivery reports, plus priority announcements over your on-site PA system.
By product
Call center dialer software for outbound teams
NetLumen DialX — Call Centre Dialer Platform
WhatsApp Business API solution for enterprises
NetLumen ChatFlow — WhatsApp Business Platform
PBX solution for business — IP PBX, cloud or on-premise
NetLumen CorePBX — IP PBX Communication System
AI video conferencing with transcription and summaries
NetLumen MeetAI — Video Conferencing & AI Analysis
IP PA system and IP speaker solutions
NetLumen Broadcast — IP PA Speaker Solutions
Voice AI that answers and makes calls for you
NetLumen VoiceAI — Conversational VoiceBot AI
CRM software with calling and WhatsApp built in
NetLumen CRM+ — CRM Solutions
Bulk voice calls and voice broadcasting
NetLumen BlastX — Voice Blasting Services
Custom web and mobile app development
NetLumen BuildX — App & Website Development
AI speech analytics and call quality monitoring
NetLumen InsightAI — Voice Analysis & QA