Solution
Outbound sales dialer for telecalling teams
A telecalling team is only as productive as the time it spends in conversation. In practice much of the day goes on looking up the next number, dialling it, waiting through rings and typing notes into a sheet afterwards. Leads are called twice or not at all, follow-ups are forgotten, and the sales manager cannot tell which list or which agent is producing results.
DialX is a call centre dialer that places the calls and hands answered ones to agents, with a script on screen. CRM+ holds the leads, the pipeline and the follow-up tasks. Used together, the list being dialled and the record of what was said sit in connected systems.
More conversations, less manual dialling
Predictive Dialing and the Auto-Dialer work through the lead list for the team, so agents move from one answered call to the next. For high-value prospects, preview dialling lets the agent read the lead first. DNC Management keeps people who asked not to be called off the list.
Every call logged against the lead
CRM+ provides Lead and Contact Management and a Pipeline View, so each lead has an owner and a stage. DialX offers CRM Integration, and CRM+ has Click-to-Call for one-off calls from a record. Task and Activity Tracking turns a promised call back into a dated task.
Seeing what the team is doing
The Live Monitoring Dashboard and Real-time Analytics in DialX show who is on a call and how each campaign is progressing. Call Recording lets a manager hear how a pitch was delivered, and Reports and Dashboards in CRM+ show how called leads are moving through the pipeline.
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FAQ
Common questions
What is an outbound sales dialer?
It is software that dials a list of leads automatically and passes answered calls to sales agents. DialX offers predictive, progressive and preview dialling along with scripting, recording and live monitoring.
What is the difference between predictive and preview dialling for sales?
Predictive dialling places calls ahead of agents becoming free and suits large lists. Preview dialling shows the lead to the agent before the call, which suits considered sales where preparation matters.
Can the dialer work with our lead records?
DialX includes CRM Integration, and NetLumen's own CRM+ manages leads, contacts and deals with click-to-call and a pipeline view. We confirm how your existing data would be brought in during scoping.
How do managers track telecalling performance?
DialX provides a Live Monitoring Dashboard and Real-time Analytics for call activity, and CRM+ adds Reports and Dashboards for the pipeline. Recorded calls can be replayed for coaching.