Solution
AI voice agent for inbound and outbound calls
An AI voice agent — also called an AI calling agent or AI caller — is a voicebot that carries a phone conversation on its own. It listens, understands what the caller means, and replies or completes a task such as booking an appointment or qualifying a lead.
NetLumen VoiceAI is a conversational AI voice agent for both inbound and outbound calls, built with multilingual support for Kannada, Hindi and English.
An AI receptionist for inbound calls
VoiceAI answers incoming calls, recognises the caller's intent and follows a dynamic call flow — replacing keypad IVR menus with a spoken conversation.
AI calling for outbound campaigns
The same voice agent places outbound calls for surveys, appointment scheduling and lead qualification, and records outcomes through CRM integration.
Human backup built in
Fallback to a live agent transfers the call to a person whenever the conversation needs one, and an analytics dashboard shows how calls are being handled.
Delivered by
The NetLumen products behind this
FAQ
Common questions
What is an AI voice agent?
An AI voice agent is software that talks with callers in natural language over the phone, understands their intent and responds or completes tasks without a human agent.
Can an AI calling agent make outbound calls?
Yes. NetLumen VoiceAI handles outbound calls such as surveys, appointment scheduling and lead qualification, as well as inbound calls.
Which languages does the AI voice agent speak?
Kannada, Hindi and English.
What if the AI cannot answer the caller?
VoiceAI falls back to a live agent and transfers the call.