NetLumen VoiceAI · Conversational VoiceBot AI
Voice AI that answers and makes calls for you
Intelligent conversational AI voicebot that handles inbound and outbound calls autonomously. Natural language understanding in multiple languages including Kannada, Hindi, and English.
Overview
What is voice AI?
Voice AI — also called an AI voicebot or conversational AI for calls — is software that holds a spoken conversation with a caller: it understands what the person says, works out what they want, and responds or completes the task without a human agent on the line.
NetLumen VoiceAI is a conversational voicebot for inbound and outbound calls. It uses a natural-language understanding engine with intent recognition and dynamic call flows, speaks Kannada, Hindi and English, connects to your CRM, and falls back to a live agent whenever a conversation needs a person.
In plain terms: VoiceAI is an AI that answers and makes phone calls for your business — like a virtual receptionist that understands what callers say.
Replace menu-based IVR
Callers say what they need in their own words instead of pressing through "press 1, press 2" menus.
Multilingual by design
Conversations in Kannada, Hindi and English, so callers can speak the language they are comfortable in.
Inbound and outbound
Use the same AI voice agent for inbound enquiries and for outbound surveys, appointment scheduling and lead qualification.
A person when it matters
Fallback to a live agent hands the call over with context when the bot should not handle it alone.
Key Features
Use Cases
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What VoiceAI does, feature by feature
NLU/NLP Engine
The NLU and NLP engine is the part of VoiceAI that works out the meaning of what a caller says in ordinary speech. Callers can talk naturally instead of pressing keys, which is the basis of any useful conversational AI.
Kannada/Hindi/English Support
VoiceAI holds conversations in Kannada, Hindi and English. For businesses serving customers across Karnataka and the rest of India, this lets callers speak in the language they are comfortable with instead of working through an English-only menu.
Intent Recognition
Intent recognition identifies what the caller wants, such as checking a status or booking a visit, from the way they phrase the request. The AI voicebot can then go straight to the relevant step without a long list of options.
Dynamic Call Flows
Dynamic call flows let the conversation change course according to what the caller says and the information already known about them. Each call follows the path that fits the caller's situation, so people are not taken through steps that do not apply.
CRM Integration
CRM integration connects VoiceAI to your customer records, so the voicebot can refer to existing details during a call and save the outcome afterwards. Information gathered by the AI voice agent reaches your team without anyone typing it in again.
Fallback to Live Agent
When a caller asks for a person or the voicebot cannot resolve the request, VoiceAI passes the call to a live agent. Buyers value this because automation handles the routine calls while customers with harder problems are not left stuck.
Voice Biometrics
Voice biometrics recognises a caller by the characteristics of their voice. It gives a business another way to confirm who is on the line, which can reduce the number of security questions a caller has to answer.
Analytics Dashboard
The analytics dashboard shows how VoiceAI calls are going, including what callers ask for and how calls end. Teams use it to find where conversations break down and to improve the call flows over time.
How it works
From setup to everyday use
- 1
Define the conversations
List the call types you want VoiceAI to handle and the information each one needs. Connect your phone numbers and, where useful, your CRM.
- 2
Configure flows and languages
Build the call flows, set the intents the voicebot should recognise, and choose the languages it will speak. Decide when a call should be handed to a live agent.
- 3
Take and make calls
VoiceAI answers inbound calls and places outbound calls according to your flows. Callers who need a person are transferred to your agents.
- 4
Review and improve
Use the analytics dashboard to see what callers asked for and where calls ended. Refine intents and call flows based on what the data shows.
Who it is for
Where teams use it
Inbound IVR Replacement
Callers often dislike working through layers of keypad menus. VoiceAI lets them say what they need in Kannada, Hindi or English, uses intent recognition to route the request, and falls back to a live agent when required.
Outbound Surveys
Running surveys by phone takes a great deal of agent time. An AI voice agent can call customers, ask the questions through a dynamic call flow in their language, and record the responses for review in the analytics dashboard.
Appointment Scheduling
Booking and rescheduling appointments is routine work that keeps staff on the phone. VoiceAI understands the caller's request, follows a call flow to agree a slot, and saves the booking details through CRM integration.
Lead Qualification
Sales teams spend much of their day on enquiries that turn out not to be ready to buy. VoiceAI asks new leads the qualifying questions, records the answers in the CRM, and passes interested callers to a live agent.
FAQ
VoiceAI: common questions
What is an AI voicebot?
An AI voicebot is a voice AI agent that talks with callers in natural language. It recognises the caller's intent, follows a call flow, and can complete tasks such as answering questions, scheduling appointments or qualifying leads. NetLumen VoiceAI is an AI voicebot for inbound and outbound calls.
Which languages does NetLumen VoiceAI support?
VoiceAI supports Kannada, Hindi and English.
Can voice AI replace our IVR?
Yes — inbound IVR replacement is one of the main uses. Instead of keypad menus, callers describe what they need and the voicebot routes or resolves the request.
What happens when the voicebot cannot handle a call?
VoiceAI includes fallback to a live agent, so the call is transferred to a person when needed.
Does VoiceAI integrate with a CRM?
Yes. CRM integration lets the voicebot use customer information during the call and record the outcome.
Can VoiceAI work as an AI receptionist?
Yes. For inbound calls VoiceAI answers, understands what the caller wants and routes or resolves the request, transferring to a live agent when needed.
Solutions built on VoiceAI