Solution
Conversational AI for voice and WhatsApp
Conversational AI lets customers get things done by talking or typing naturally, instead of navigating menus or waiting for an agent. It recognises what the person wants and responds in the same conversation.
NetLumen applies conversational AI on the two channels customers use most: phone calls, through the VoiceAI voicebot, and WhatsApp, through the ChatFlow chatbot builder.
Voice: an AI voicebot on your phone lines
VoiceAI uses an NLU/NLP engine with intent recognition and dynamic call flows to handle inbound and outbound calls in Kannada, Hindi and English.
Messaging: a WhatsApp chatbot
ChatFlow's no-code chatbot builder automates conversations on the WhatsApp Business API for support, bookings and lead capture.
People stay in the loop
Both channels hand over to a person when needed — VoiceAI falls back to a live agent, and ChatFlow transfers chats to the agent inbox. InsightAI adds sentiment analysis and call scoring to review how conversations went.
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FAQ
Common questions
What is conversational AI?
Conversational AI is technology that understands natural language — spoken or typed — and responds in a human-like dialogue, as used in voicebots and chatbots.
What is the difference between a chatbot and a voicebot?
A chatbot converses in text, for example on WhatsApp. A voicebot converses in speech over a phone call. NetLumen offers both: ChatFlow for WhatsApp and VoiceAI for calls.
Does conversational AI replace human agents?
It handles routine conversations and hands over to a person when needed. Both VoiceAI and ChatFlow include handoff to a live agent.