Solution
Auto dialer software for sales and outreach teams
An auto dialer removes manual dialing from outbound work. It moves through a contact list automatically, places the next call as soon as an agent is ready, and logs what happened — so a team makes more calls in the same hours.
NetLumen DialX provides automatic dialing in progressive, predictive and preview modes. For one-way announcements that need no agent at all, NetLumen BlastX sends automated voice calls in bulk.
Automatic dialing for agents
In progressive (auto dialer) mode DialX places one call for each available agent, so nobody waits between conversations and nobody is connected to an empty line.
Guidance on every call
Agent scripting keeps conversations consistent, call recording keeps a record, and CRM integration brings up the customer's details and saves the outcome.
Automated calls without agents
When the call is a message rather than a conversation — a reminder, alert or announcement — BlastX broadcasts recorded or text-to-speech calls and captures keypad responses.
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FAQ
Common questions
What is auto dialer software?
Auto dialer software automatically dials phone numbers from a list and connects answered calls to agents, or plays a recorded message, removing manual dialing.
Is an auto dialer the same as a predictive dialer?
A predictive dialer is one type of auto dialer. A basic auto (progressive) dialer places one call per free agent; a predictive dialer dials ahead of availability. DialX offers both.
Can an auto dialer integrate with a CRM?
Yes. DialX offers CRM integration and works with NetLumen CRM+ for click-to-call and call logging.