Solution
Missed call service for business
A missed call service lets customers reach a business by simply dialling a number and hanging up. The call is not answered, so it costs the caller nothing, but the system records who called and when — turning each missed call into an enquiry, a vote, a confirmation or an opt-in.
NetLumen provides missed call service as part of the CorePBX phone system and the DialX dialer, so the numbers that call in can be routed straight into follow-up.
Capture every caller
Each missed call is logged with the caller's number and the time, giving your team a list of people who have asked to be contacted.
Follow up from the dialer
Because missed call service is part of DialX, captured numbers can be called back by your agents through an outbound campaign instead of being copied between systems.
Where missed calls work well
Typical uses are lead generation from advertising, callback requests, registrations and confirmations, feedback and polls, and letting customers opt in to hear from you.
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FAQ
Common questions
What is a missed call service?
It is a phone number that customers call and disconnect. The call is not answered, but the caller's number is recorded so the business can respond.
Does the customer pay for a missed call?
No. The call is not answered, so the caller is not charged for it.
How is a missed call service used for lead generation?
Publish the number in your advertising. Everyone who gives a missed call is logged as an enquiry, and your team calls them back.
Which NetLumen products include missed call service?
Missed call service is included in NetLumen CorePBX and NetLumen DialX.