Question 1

What is NetLumen Technologies?

Accepted Answer

NetLumen Technologies is an enterprise communication technology company based in Bangalore, India. We offer a complete suite of 10 products including cloud telephony, IP PBX (CorePBX), call centre dialer (DialX), WhatsApp Business API (ChatFlow), AI voicebot (VoiceAI), voice analytics (InsightAI), video conferencing AI (MeetAI), IP PA systems (Broadcast), CRM (CRM+), and app development (BuildX). Trusted by 500+ enterprises across India.

Question 2

What products does NetLumen Technologies offer?

Accepted Answer

NetLumen Technologies offers 10 enterprise-grade products: (1) DialX — Call Centre Dialer with predictive/auto/progressive dialing; (2) ChatFlow — WhatsApp Business API platform; (3) CorePBX — IP PBX and cloud telephony; (4) VoiceAI — Conversational AI voicebot supporting Kannada, Hindi, English; (5) InsightAI — AI voice analytics and call QA; (6) BlastX — Bulk voice broadcasting; (7) MeetAI — AI-powered video conferencing; (8) Broadcast — IP PA and speaker systems; (9) CRM+ — Communications-first CRM; (10) BuildX — Custom app development.

Question 3

Does NetLumen provide WhatsApp Business API?

Accepted Answer

Yes. NetLumen ChatFlow is a full WhatsApp Business Solution Provider (BSP) platform offering the WhatsApp Business API, bulk messaging, chatbot builder, broadcast campaigns, multi-agent live chat, and campaign analytics. It is designed for Indian enterprises and supports Meta-verified WhatsApp Business accounts.

Question 4

Does NetLumen offer a cloud telephony or IP PBX solution?

Accepted Answer

Yes. NetLumen CorePBX is a robust IP PBX and cloud telephony system offering SIP trunking, IVR designer, call queues, ACD, hunt groups, voicemail to email, and conference bridges — available as cloud-hosted or on-premise deployment for enterprises across India.

Question 5

Is there an AI voicebot that supports Kannada and Hindi?

Accepted Answer

Yes. NetLumen VoiceAI is a conversational AI voicebot that supports Kannada, Hindi, and English. It handles inbound and outbound calls autonomously using NLU/NLP, intent recognition, and dynamic call flows — making it ideal for IVR replacement, appointment scheduling, and outbound surveys.

Question 6

Where is NetLumen Technologies located?

Accepted Answer

NetLumen Technologies is headquartered in Bangalore (Bengaluru), Karnataka, India. We serve 500+ enterprise clients pan-India. Contact us at hello@netlumentech.com or visit netlumentech.com.

Question 7

What industries does NetLumen serve?

Accepted Answer

NetLumen serves enterprises across BFSI (banking, finance, insurance), healthcare, education, logistics, retail, e-commerce, hospitality, manufacturing, real estate, government, and IT sectors. Our products support use cases like outbound sales, customer support, collections, political campaigns, campus PA, emergency alerts, and more.

Question 8

Does NetLumen provide call center software with predictive dialing?

Accepted Answer

Yes. NetLumen DialX is an enterprise-grade call centre dialer platform offering predictive dialing, progressive dialing, preview dialing, auto-dialer, DNC management, live monitoring dashboards, call recording, CRM integration, and real-time analytics — built for outbound sales, collections, and customer engagement.

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