NetLumen DialX · Call Centre Dialer Platform
Call center dialer software for outbound teams
Enterprise-grade predictive, progressive, and preview dialing platform for modern call centres. Boost agent productivity with intelligent call distribution, real-time monitoring, and deep analytics.
Overview
What is a call center dialer?
A call center dialer is software that places outbound calls for your agents so they spend their time talking to customers instead of dialing numbers, waiting on rings and logging dead calls. NetLumen DialX is a call centre dialer platform built for sales, collections and customer-outreach teams.
DialX supports the dialing modes outbound contact centers rely on: a predictive dialer that calls ahead of available agents, a progressive (auto) dialer that places one call per free agent, and a preview dialer that shows the agent the customer record before the call is placed. Supervisors get a live monitoring dashboard, call recording and real-time analytics, and every call can be synced to your CRM.
In plain terms: DialX is automatic calling software for telecallers and sales teams. It calls your leads and customers for you, records the calls, and helps you manage a call center team.
Predictive, progressive and preview dialing
Choose the dialing mode per campaign — high-volume predictive dialing for sales, or preview dialing where each conversation needs preparation.
Compliance built in
DNC management keeps do-not-call numbers out of your campaigns, and call recording gives you a record of every conversation.
Supervisor visibility
Monitor agents and campaigns live, guide conversations with agent scripting, and review performance with real-time analytics.
Works with your CRM
CRM integration brings customer context to the agent and writes call outcomes back automatically.
Key Features
Use Cases
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What DialX does, feature by feature
Predictive Dialing
Predictive dialling places calls ahead of agents becoming free and connects only the ones a person answers. For a call centre dialer, this means agents spend more of the shift talking to customers and less of it listening to ringing tones and busy signals.
Auto-Dialer
The auto dialer works through a contact list on its own, so agents no longer key in numbers by hand. It removes misdialled numbers and idle gaps between calls, which matters to any team that runs outbound calling or telecalling campaigns every day.
Missed Call Service
A customer calls your published number and hangs up, and DialX logs the call without answering it. Your team then follows up with a call back, giving customers a simple way to show interest or ask for contact.
DNC Management
DNC Management keeps a do-not-call list inside DialX and holds those numbers back from campaigns. Buyers care because contacting people who have asked not to be called damages trust, and a central list is easier to maintain than separate spreadsheets.
Live Monitoring Dashboard
The live monitoring dashboard shows supervisors what is happening on the floor as it happens, including which agents are on calls and how each campaign is moving. Problems can be noticed and dealt with during the shift instead of after it.
Agent Scripting
Agent scripting puts the talking points for each campaign on the agent's screen during the call. New joiners have a clear guide to follow, and managers can be more confident that every customer hears the same accurate message.
Call Recording
Call recording stores the audio of conversations so they can be played back later. Recordings give supervisors material for training and quality review, and they give the business a record to refer to when a customer disputes what was said.
CRM Integration
CRM integration links DialX with the customer records your business already keeps. Agents can see who they are speaking to, and call outcomes are written back against the customer, so the team does not have to enter the same details twice.
Real-time Analytics
Real-time analytics turns call activity into figures that update while campaigns are running. Managers can compare campaigns and agents on current data and adjust lists, staffing or scripts while the change can still affect the day's results.
How it works
From setup to everyday use
- 1
Load your contact lists
Bring your contact lists into DialX and add the numbers that belong on your do-not-call list. Connect your CRM if agents should see customer records during calls.
- 2
Configure campaigns and scripts
Create a campaign for each purpose, choose predictive, progressive or preview dialling, and write the script agents will follow. Assign the agents who will work on each campaign.
- 3
Start calling
Agents log in and DialX begins outbound calling, passing answered calls to available agents. Supervisors follow progress on the live monitoring dashboard and step in where needed.
- 4
Review and refine
Use analytics and call recordings to see how each campaign and agent performed. Adjust lists, scripts and dialling settings before the next round of calls.
Who it is for
Where teams use it
Outbound Sales
Sales teams need to reach long lists of prospects without agents waiting on unanswered calls. DialX uses the predictive dialer to connect answered calls to free agents, while scripting and CRM integration keep each conversation informed and consistent.
Collections
Collections teams contact many customers about overdue payments and need each conversation recorded accurately. DialX works through the list with the auto dialer, shows agents the account details through CRM integration, and keeps call recordings for later reference.
Customer Surveys
Survey teams ask the same questions of a large group of customers and need comparable answers. Agent scripting keeps the wording identical on every call, and real-time analytics shows how many responses have been collected as the campaign runs.
Appointment Reminders
Clinics, service centres and similar businesses lose time when customers forget a booking. DialX can dial through the list of upcoming appointments, and agents confirm or reschedule each one with the customer's details in front of them.
FAQ
DialX: common questions
What is the difference between a predictive dialer and an auto dialer?
An auto dialer (progressive dialer) places one call for each agent who is free. A predictive dialer places more calls than there are free agents and uses answer rates to predict when an agent will become available, which reduces idle time on high-volume campaigns. NetLumen DialX supports predictive, progressive and preview dialing.
Is DialX suitable for outbound sales and collections call centers?
Yes. DialX is designed for outbound call center work such as sales, collections, customer surveys and appointment reminders, with campaign-level dialing modes, agent scripting and live monitoring.
Does the dialer support DNC (do not call) lists?
Yes. DialX includes DNC management so numbers on your do-not-call lists are excluded from campaigns.
Can the call center dialer integrate with our CRM?
Yes. DialX offers CRM integration so agents see customer details during the call and outcomes are recorded against the right record. It also works alongside NetLumen CRM+.
How is DialX priced?
Pricing depends on the number of agents and the features you need. Contact our team for a quote and a demo.
Is DialX a power dialer as well as a predictive dialer?
Yes. Progressive dialing in DialX works as a power dialer — one call per available agent — and predictive dialing is available for higher-volume campaigns.
Does DialX include a missed call service?
Yes. Missed call service is part of DialX: customers give a missed call to your number, the caller is logged, and your agents can call them back from the dialer.
Solutions built on DialX