Solution
Predictive dialer software for call centers
A predictive dialer places outbound calls ahead of agent availability. It dials several numbers at once, filters out the calls that are not answered, and connects the answered ones to agents as they become free — so agents spend their shift talking, not dialing.
NetLumen DialX is a call centre dialer platform with predictive dialing alongside progressive and preview modes, so each campaign can use the mode that suits it.
When to use predictive dialing
Predictive dialing suits high-volume outbound campaigns such as sales outreach, collections, customer surveys and appointment reminders, where the list is long and each call follows a similar pattern.
Control and compliance
DialX includes DNC management to keep do-not-call numbers out of campaigns, call recording, agent scripting, and a live monitoring dashboard for supervisors.
Connected to your data
CRM integration puts the customer record in front of the agent and writes the call outcome back. Real-time analytics show how each campaign is performing.
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FAQ
Common questions
What is a predictive dialer?
A predictive dialer is outbound dialing software that calls more numbers than there are free agents and uses answer rates to predict when an agent will be available, connecting only answered calls.
Predictive dialer vs power dialer vs preview dialer — what is the difference?
A power (progressive) dialer places one call per free agent. A preview dialer shows the agent the record first and lets them start the call. A predictive dialer dials ahead of agent availability for maximum talk time. DialX supports predictive, progressive and preview dialing.
Does the predictive dialer handle do-not-call lists?
Yes. DialX includes DNC management.
Can calls be recorded and monitored?
Yes. DialX provides call recording and a live monitoring dashboard.