Solution
AI appointment scheduling by phone call
Booking appointments by phone takes up a large part of a front-desk team's day. The calls are short and repetitive: who is calling, what they need, which day suits them. Meanwhile other callers wait in a queue or give up, and the outbound calls to confirm or rearrange bookings are left until the end of the day, if they are made at all.
VoiceAI is a conversational voicebot that handles inbound and outbound calls. Intent Recognition tells it whether a caller wants to book, change or cancel, and Dynamic Call Flows guide the follow-up questions. With CRM Integration the call details can be passed to your CRM, and CRM+ gives your team Task & Activity Tracking for whatever needs doing next.
Callers speak naturally, in their language
People booking an appointment do not want to work through a keypad menu. VoiceAI's NLU/NLP Engine is built to understand spoken requests, and Kannada/Hindi/English Support means callers can talk in the language they are comfortable with. The bot asks what they need and which day they would prefer, as a receptionist would.
Unusual requests go to a person
Some calls should not be handled by a bot: an anxious patient, a complicated rearrangement, a complaint mixed in with a booking. Fallback to Live Agent transfers the call to a member of your team, so the caller is not left going round in circles and your staff give their attention to conversations that need judgement.
Bookings recorded against the customer
An appointment is only useful if someone can find it later. In CRM+, Lead & Contact Management holds the customer record, Custom Fields can store details such as the service or branch requested, and Task & Activity Tracking shows what is outstanding. The VoiceAI Analytics Dashboard lets you review how the scheduling calls are going.
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FAQ
Common questions
Can AI make phone calls to book appointments?
Yes. VoiceAI handles both inbound and outbound calls, so it can answer people ringing in to book and also call out to arrange or confirm an appointment.
Which languages can the AI scheduling voicebot speak?
VoiceAI supports Kannada, Hindi and English.
What happens if the AI does not understand the caller?
VoiceAI includes Fallback to Live Agent, which transfers the call to a member of your team.
Does AI appointment scheduling connect to my calendar?
VoiceAI lists CRM Integration, and appointments can be tracked in CRM+ with Task & Activity Tracking. A direct calendar connection is not a listed feature, so please ask us about your setup.