Solution
WhatsApp chatbot for business
A WhatsApp chatbot answers customers automatically on the channel they already use every day. It can greet a new enquiry, answer common questions, collect details, book an appointment or share an order update — at any hour, without an agent typing each reply.
With NetLumen ChatFlow you build that chatbot on the WhatsApp Business API using a no-code builder, and pass the conversation to a person the moment it needs one.
Build chatbot flows without developers
ChatFlow includes a no-code chatbot builder. Design the conversation as a flow — questions, options, replies and next steps — and publish it to your WhatsApp Business number.
Bot first, agent when needed
When a customer asks for something the bot should not handle, the chat is handed to a live agent in the shared inbox, where several agents can work on the same number.
Chatbot for support, sales and bookings
Typical WhatsApp chatbot uses are customer support FAQs, lead capture and qualification, appointment booking, and order notifications. CRM sync keeps each conversation against the right customer record.
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FAQ
Common questions
Do I need the WhatsApp Business API for a chatbot?
Yes. Automated chatbots at business scale run on the WhatsApp Business API rather than the standard WhatsApp Business app. ChatFlow is NetLumen's platform for the WhatsApp Business API.
Can I create a WhatsApp chatbot without coding?
Yes. ChatFlow has a no-code chatbot builder for designing conversation flows.
Can the chatbot transfer a chat to a human agent?
Yes. ChatFlow supports agent handoff into a multi-agent live chat inbox.
What can a WhatsApp chatbot be used for?
Customer support, lead generation, appointment booking, order and delivery updates, and collecting information before an agent joins the conversation.