NetLumen ChatFlow · WhatsApp Business Platform
WhatsApp Business API solution for enterprises
Full-featured WhatsApp Business API platform with chatbot automation, bulk messaging, agent handoff, and campaign management — all in one dashboard.
Overview
What is a WhatsApp Business solution?
The WhatsApp Business API lets a company talk to customers on WhatsApp at scale — many agents on one number, automated replies, and notifications sent from your own systems. A WhatsApp Business solution is the platform that sits on top of that API so your team can actually run it day to day.
NetLumen ChatFlow is that platform. It combines a no-code WhatsApp chatbot builder, broadcast campaigns with template message management, a shared inbox for multi-agent live chat with bot-to-agent handoff, and analytics and reporting — all in one dashboard, with CRM sync so conversations are tied to customer records.
In plain terms: ChatFlow is WhatsApp software for business. Several people can reply to customers from one WhatsApp number, you can set up automatic replies, and you can send offers and updates to many customers at once.
WhatsApp chatbot without code
Build conversation flows for support, lead capture and bookings in a visual builder, and hand over to a live agent when a person is needed.
Broadcast campaigns and notifications
Send approved template messages to opted-in customers for offers, order updates and reminders, and track delivery and responses.
One number, many agents
A shared team inbox lets several agents handle WhatsApp conversations on the same business number.
Connected to your CRM
CRM sync keeps WhatsApp conversations and customer records in one place. ChatFlow also works with NetLumen CRM+.
Key Features
Use Cases
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What ChatFlow does, feature by feature
WhatsApp BSP Integration
ChatFlow connects your business number to WhatsApp through a WhatsApp Business Solution Provider, the approved route for using the WhatsApp Business API. This gives a company an official business channel on WhatsApp in place of personal accounts on individual handsets.
Chatbot Builder (No-Code)
The chatbot builder lets your team design a WhatsApp chatbot by arranging questions, replies and menu choices on screen, without writing code. Business users can create and change conversations themselves, so updates do not have to wait for a developer.
Broadcast Campaigns
Broadcast campaigns send an approved message to a chosen list of customers in a single run. Businesses use a WhatsApp broadcast for offers, announcements and reminders, and manage bulk WhatsApp messaging from one dashboard instead of sending messages one by one.
Agent Live Chat
Agent live chat lets a member of your team take over a WhatsApp conversation and reply to the customer directly. Customers with questions the chatbot cannot handle still reach a person, in the same chat thread they started in.
Template Message Management
Template message management is where you create, submit and organise the pre-approved message templates that WhatsApp requires for business-initiated messages. Keeping them in one place helps teams reuse approved wording and see which templates are ready for a campaign.
Analytics & Reporting
Analytics and reporting show how your WhatsApp activity is performing, such as how messages and conversations are progressing across campaigns and agents. Managers get evidence for deciding which campaigns to repeat and where the support team needs attention.
Multi-agent Support
Multi-agent support lets several team members work from the same WhatsApp business number at once, each handling their own conversations. A growing team can share the workload without passing a single phone around or losing track of who replied.
CRM Sync
CRM sync keeps ChatFlow and your customer records in step, so contact details and conversation activity appear against the right customer. Agents get context before they reply, and sales and support teams work from the same information.
How it works
From setup to everyday use
- 1
Connect your WhatsApp number
Link your business number to ChatFlow through the WhatsApp Business API and add the team members who will handle conversations.
- 2
Build flows and templates
Design chatbot flows in the no-code builder and prepare the message templates you plan to use. Connect your CRM if customer records should stay in sync.
- 3
Go live with conversations
Send broadcast campaigns to your chosen lists and let the chatbot answer incoming messages. Agents pick up conversations in live chat whenever a customer needs a person.
- 4
Review the reports
Check analytics and reporting to see how campaigns and conversations performed. Use what you learn to refine flows, templates and audience lists.
Who it is for
Where teams use it
Customer Support
Support teams receive many of the same questions on WhatsApp every day. A WhatsApp chatbot built in ChatFlow answers the routine ones, and agent live chat with multi-agent support lets the team handle the rest from a shared number.
Marketing Campaigns
Marketing teams want to reach customers on the app they already check through the day. ChatFlow sends broadcast campaigns from approved templates to selected lists, and analytics and reporting show how each campaign performed.
Order Notifications
Customers expect to be told when an order is confirmed, dispatched or delayed. With template message management and CRM sync, ChatFlow sends order updates on WhatsApp using approved wording and the details held in your customer records.
Appointment Booking
Clinics, salons and service businesses spend staff time arranging bookings over the phone. A chatbot flow in ChatFlow guides the customer through choosing a slot on WhatsApp, and an agent steps in through live chat when the request is unusual.
FAQ
ChatFlow: common questions
What is the difference between the WhatsApp Business app and the WhatsApp Business API?
The WhatsApp Business app is designed for a small team on one or a few devices. The WhatsApp Business API is built for larger volumes: multiple agents, chatbots, integration with your CRM and systems, and template-based notifications. NetLumen ChatFlow is a platform for using the WhatsApp Business API.
Can I send bulk WhatsApp messages with ChatFlow?
Yes. ChatFlow supports broadcast campaigns using WhatsApp-approved message templates sent to customers who have opted in, with template management and campaign reporting built in.
Can I build a WhatsApp chatbot without developers?
Yes. ChatFlow includes a no-code chatbot builder for designing automated conversations, with handoff to a live agent when needed.
Can several agents reply from the same WhatsApp number?
Yes. ChatFlow provides multi-agent support with a shared live-chat inbox on a single WhatsApp Business number.
What can a business use WhatsApp Business messaging for?
Common uses are customer support, marketing campaigns, order and delivery notifications, and appointment booking and reminders.
Is NetLumen a WhatsApp Business API provider?
NetLumen ChatFlow is a platform for running the WhatsApp Business API, with WhatsApp BSP integration, chatbots, broadcasts and a multi-agent inbox. Contact our team to get your business number set up.